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Service Manager
Job Posted: 13 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Roxburgh
Expire in: 15 days
Job Description
Service Manager
Are you an experienced service professional with strong leadership skills and a hands-on engineering background? Our client are looking for a Service Manager to lead, coordinate, and support a team of seven field service engineers, ensuring the highest standards of service delivery, customer satisfaction, and technical excellence.
This is an excellent opportunity to join a growing, forward-thinking organisation recognised for its commitment to innovation and high-quality engineered water treatment solutions.
The Role
As the Service Manager, you will:
* Lead, support, and motivate a team of seven field service engineers, ensuring consistent delivery of high-quality on-site service and maintenance.
* Take a hands-on role in technical troubleshooting, commissioning, and maintenance of engineered water treatment systems.
* Plan and coordinate service activities, ensuring resources are allocated efficiently and customer needs are met on time.
* Manage escalations and provide expert technical support to resolve complex issues.
* Monitor team performance and service KPIs, ensuring targets are achieved and customer satisfaction remains high.
* Develop your team’s technical skills through coaching, training, and regular performance reviews.
* Collaborate closely with internal departments including Commercial, Operations, R&D, and Quality to ensure smooth communication and continuous improvement.
* Contribute to service process enhancements, identifying opportunities for efficiency and automation.
About You
You’ll bring:
* A degree or technical qualification in Engineering or a related field.
* Proven experience in a service engineering or service management role (ideally 5+ years).
* Strong knowledge of engineered water treatment systems – experience with ClO₂ (chlorine dioxide) technology is highly desirable.
* A practical, hands-on approach to engineering with the ability to lead by example in the field.
* Excellent leadership and communication skills, with a focus on developing and supporting your team.
* Strong organisational, problem-solving, and planning abilities.
* A proactive attitude toward continuous improvement and customer service excellence.
* Comprehensive understanding of relevant legislation, regulations, and industry standards.
What’s on Offer
* Competitive salary depending on experience
* Group Personal Pension scheme
* Private Health Insurance (after 3 years of service)
* Bike-to-work scheme
* Electric car salary sacrifice scheme (after qualifying period)Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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