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Service Manager

Job Posted: a day ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Dartford, Kent

Expire in: a month

Job Description

Service Manager Required!

Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide.

On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.

Package:

Salary £45,000 - £50,000 (DOE)
25 days holiday + bank holidays
Company pension scheme
Early finish Fridays
Working hours Monday - Thursday 8am - 5pm and Fridays 8am - 1pmService Manager - Responsibilities:

Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity
Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels
Lead, coach, and develop the team, including task allocation and performance management,
Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction
Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required
Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance
Manage service budgets, costs, and resource allocation to ensure operational efficiency
Maintain accurate service documentation and records in line with company and regulatory requirements
Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performanceService Manager - Requirements:

Time-served engineer or HNC/HND/degree in engineering or manufacturing
Previous experience working as a Service Manager in a technical engineering environment
Strong customer service and relationship-building skills
Ability to prioritise, organise, and delegate effectively
Excellent communication skills, written and verbal
Comfortable handling customer communication via phone, email, and virtual meetings
Commercial awareness with exposure to contracts or service sales support 

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