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Service Manager

Job Posted: 16 days ago

Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Ely

Expire in: 12 days

Job Description

Lead a high-performing team and play a key role in shaping the future of a busy agricultural service department.

 We’re looking for an experienced and driven Service Manager to join a successful branch, delivering exceptional service standards while supporting and motivating a skilled team of technicians.

 The Role 

Reporting to the Branch Manager, you will be responsible for the day-to-day running of the Service Department. This includes managing staff, maintaining strong customer relationships, and driving departmental performance.
 You will ensure technicians are fully supported, customer expectations are exceeded, and operational targets are consistently achieved.
 
Key Responsibilities
Oversee daily operations of the Service Department
Lead, mentor, and motivate a team of technicians
Manage customer relationships professionally and effectively
Monitor performance against KPIs and financial targets
Ensure compliance with manufacturer warranty processes
Maintain high standards of service delivery and efficiencySkills & Experience Required
Strong background in agricultural machinery (tractors, combines, and other farm equipment)
Previous management or supervisory experience
Proven ability to lead and develop a technical team
Solid understanding of KPIs, profit & loss, and warranty systems
Excellent communication and organisational skills
Proactive approach with the ability to work independentlyWhat’s on Offer
Competitive salary & Company vehicle
Profit-related bonus
32 days holiday
Pension scheme & Life assurance
Staff discount, Sick pay &Annual flu jabsWorking Hours
42 hours per week, Monday to Friday
Additional hours during peak seasons
Alternate Saturdays required

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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