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Service Manager

Job Posted: 8 days ago

Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Warwickshire

Expire in: 20 days

Job Description

Technical Services Manager

Location: Warwickshire (primarily site-based with travel to client locations)

Reporting To: Managing Director

Overview

The successful candidate will be responsible for developing technical delivery capability, managing engineering resources, ensuring high standards of project execution, and maintaining compliance across health & safety, quality management systems, training, and operational performance. The role will work closely with senior leadership to support business growth, client satisfaction, and continuous improvement initiatives.

Key Responsibilities

Technical & Operational Leadership

Manage and develop the company's technical delivery function and site-based engineering teams.
Ensure projects and contracts are delivered safely, efficiently, on time, and to the required quality standards.
Develop, implement, and continuously improve operational processes and procedures.Health, Safety & Compliance

Promote and maintain a strong health and safety culture across the business.
Ensure compliance with all relevant legislation, company procedures, and industry standards.
Support and oversee ISO management systems, training compliance, and operational best practice.
Maintain a focus on continuous improvement across quality, safety, and technical delivery functions.Client & Stakeholder Management

Build and maintain strong relationships with new and existing clients.
Support key account management activities and contribute to long-term client retention.Business Growth & Strategy

Support business development activities for both existing and prospective clients.
Contribute to strategic planning and operational growth initiatives.
Assist in the development of new services and solutions to meet market demands.
Work collaboratively with senior leadership to achieve business objectives and growth targets.People Management

Lead, motivate, and develop engineering and operational teams.
Identify training and development requirements across the department.Staff & Financial Responsibilities

Staff

Leadership and management of engineering and technical delivery personnel.
Oversight of health & safety, technical training, and workforce development activities.
Support operational teams in achieving project and business objectives.Financial

Responsibility for operational financial performance across major projects.
Contribute to cost control, budgeting, and project profitabilityKey Performance Indicators

Technical delivery performance
Project and programme delivery
Cost management and profitabilityCandidate Profile

The ideal candidate will possess:

Proven experience in a Technical Services, Engineering Management, Operations Management or similar leadership role.
Strong leadership and people management skills.
Experience managing site-based engineering or technical teams.
Knowledge of Health & Safety legislation and quality management systems.
Excellent client-facing and stakeholder management abilities. Benefits

Competitive salary and benefits package.
Opportunity to play a key role within a growing specialist business.
Career development and progression opportunities.This position offers an excellent opportunity for an experienced technical leader to drive operational excellence, develop high-performing teams, and contribute significantly to the continued growth and success of the organisation

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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