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Service Manager
We are looking to recruit an experienced, ambitious, proactive, and enthusiastic Service Manager to lead a busy service department at an award-winning dealership in the Pontypridd area.
THIS IS A UNIQUE OPPORTUNITY for someone to make a significant difference, working for a fantastic employer with one of the most advanced brands from a product and aftersales systems perspective in the UK market today.
What does the statement above mean?
This is a brilliant opportunity for the right candidate to lead the department in its development over the coming years. The workshop currently has 5 technicians with a lead time of quality work that immediately presents the opportunity to expand the technician team and continue that expansion over the mid-term. In addition to a strong retail, fleet, and internal workflow, the dealership is also an EV technical centre with a direct link to the manufacturer's technical HQ for collaborative support.
The role reports directly to the Brand Manager and is supported by both Group Compliance and Warranty Managers, along with the Group Parts Department.
We want to speak to EXPERIENCED candidates that have a passion for delivering consistent utilisation and efficiency from a fantastic technical team, and to work hands-on with the front counter to deliver an excellent customer experience. Hitting the required numbers month in, month out is a habit (which all our service departments do, and we will share how we set the monthly targets based on the site’s capacity during the interview).
You need to have a great personality and be able to work closely with your team and the Brand Manager in delivering a consistent performance. You will love coaching and developing your technicians and non-productive team members, having the experience, skills, and resilience to be involved in every part of the Service department’s operation.
The candidate must have good technical/systems skills with a minimum of 3 years management experience within the franchised motor trade and be able to understand performance data to coach and improve each area of the aftersales business.
You are the face of the Service Department and will lead by example in your attitude, enthusiasm, and communication—internally, with the manufacturer, and with all customers.
Your selling skills will need to be sharp in order to coach your team to best-in-class VHC performance, and you will be responsible for delivering the Group's VHC development plan alongside the aftersales team.
In summary, you will need experience of front counter, workshop control, and leadership to get the most out of this position. In return, you will receive 100% support for all areas of technical, commercial, and personal performance—making this a personally and financially rewarding position for the right candidate.
This is a Monday to Friday role. We do not operate our Service Departments on weekends.
Employee Benefits:
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Reward: £39,200 OTE
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Monday to Friday – no weekends
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Company pension with 5% company contribution
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Life Assurance Policy: 5x annual earnings
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Personal Private Medical Insurance
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22 days annual leave plus public holidays
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Additional day off for your birthday
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Free tea and coffee
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Staff well-being programme
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Free eye tests and contribution to eyewear
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Accident and injury insurance with up to 6 months full pay
Please apply TODAY - This is an opportunity NOT to be missed
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Looking for your next career move? Join a top company hiring Service Manager job near me in Pontypridd, Rhondda Cynon Taf! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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