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Service Manager
Job Posted: 12 hours ago
Salary: £ 40,000 - 41,000 / Annum
Job Type: Permanent
Location: Uckfield
Expire in: a month
Job Description
Job Title: Service Manager
Location: Sheffield Park
Salary: From £40,000
Hours: 40 per week
Role Purpose To lead the service team in delivering high-quality technical support and repair services for groundcare comapny. This role focuses on ensuring customer satisfaction, driving service efficiency, and supporting the growth of both contract and ad hoc service business.
Key Responsibilities:
Team & Operations Management: Lead and coordinate the mobile and workshop-based service team, ensuring daily operations run smoothly and service contracts are met. Drive improvements in productivity, logistics, and compliance with health & safety standards. Oversee vehicle upkeep and uphold professional standards across the team.
Customer & Technical Support: Serve as the primary technical contact for customers, resolving issues promptly and professionally. Collaborate with the Technical Department on warranties, complaints, and rework campaigns, while ensuring SLA targets are consistently achieved.
Training & Development: Support apprentice development and continuous team learning in partnership with the Training Manager. Maintain personal technical knowledge through regular training and ensure CPD and LTA standards are met.
Financial & Commercial Management: Oversee budgets, invoicing, and cost controls. Monitor workshop efficiency and support business growth through the identification of new service opportunities.
Compliance & Administration: Ensure alignment with company policies and health & safety procedures. Act as site keyholder and liaise with manufacturers on complex technical issues as neededEssential Skills & Experience:
Strong leadership and team management skills
Technical knowledge of engines, hydraulics, and electrical systems
Excellent communication and interpersonal skills
Commercial awareness and experience identifying business opportunities
Confident using Microsoft Office and other administrative systems
Strong diagnostic and problem-solving abilities
Ability to multitask and work in a fast-paced, evolving environmentWhat You'll Get In Return:
Salary from £40,000 per year
25 days annual leave PLUS bank holidays
Enhanced Pension contributions
Benefits App
Sick pay and Group protection income
Mental Health First AidersHow to Apply: If you’re interested in this Service Manager role, apply now by responding to this advert with your updated CV or call Amy at Kemp Recruitment on (phone number removed) for more detailsBefore You Apply
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