Expire in: a month
I’m working with a long-standing client in the material handling space who is looking for a capable and experienced Service Manager to lead their engineering teams across two key sites.
This role plays a vital part in the day-to-day, monthly, and annual management of a busy field-based engineering workforce. You’ll be driving performance, safety, compliance, and team development – while also building strong internal and external customer relationships.
What you’ll be doing
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Creating a safe, efficient, and positive working environment for the engineering team
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Managing engineers to improve travel, productivity, and service efficiency
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Holding regular 1-to-1 reviews with engineers
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Providing support and leadership around technical issues, safety, and compliance
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Monitoring and controlling overtime, overspend, and training requirements
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Ensuring full compliance with H&S, quality audits, and internal standards
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Driving external revenue targets and ensuring commercial awareness across the team
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Working closely with CST Controllers to manage scheduling and workflow
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Leading succession planning, coaching, and team development efforts
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Supporting continuous improvement initiatives and embedding a high-performance culture
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Delivering consistent communication and team updates (e.g. quarterly meetings, performance stats)
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Creating a team environment where engineers feel empowered, engaged, and valued
What we`re looking for
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A confident and experienced service or engineering manager – ideally from material handling, plant, or a related industry
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Strong people leadership skills – able to motivate, coach and build a high-performing team
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Someone commercially minded, with the ability to drive efficiency and service revenue
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A hands-on, practical approach to safety, compliance, and performance management
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Full UK driving licence – you’ll be splitting your time between both sites
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Someone who’s passionate about creating an open and improvement-driven culture
Job Expectations
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Foster a culture of openness, trust, and continuous improvement
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Lead with commercial awareness and always think about customer impact first
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Promote collaboration and honest communication within the wider CST group
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Build lasting relationships – internally and externally
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Be proactive about change, feedback, and problem-solving
What’s on offer
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Salary between £50,000 – £60,000 depending on experience
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Company vehicle or car allowance
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25 days holiday + bank holidays
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Performance related bonuses
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Company pension scheme
If this sounds like it could be a good fit – or you'd like to find out more – drop me a message or send over your CV
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