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Service Manager
Job Posted: a day ago
Salary: £ 32,100 - 39,200 / Annum
Job Type: Permanent
Location: Pontypridd, Rhondda Cynon Taff
Expire in: a month
Job Description
Job Summary
We are seeking a dedicated and experienced Service Manager to oversee our client's service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a passion for customer service, and a solid understanding of mechanical systems. This role is crucial in driving the performance of our team while maintaining operational excellence.
Duties
Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring their needs are met.
Train and mentor staff on best practices in customer interaction, upselling techniques, and cash handling procedures.
Conduct regular performance evaluations and provide constructive feedback to team members.
Maintain accurate records of service transactions, including cash handling and inventory management.
Collaborate with other departments to enhance overall service offerings and improve customer experience.
Ensure compliance with health and safety regulations within the service area.
Stay updated on industry trends and advancements to implement innovative solutions within the department.Qualifications
Proven experience in a managerial role within a service environment is essential.
Strong customer service skills with a focus on building lasting relationships with clients.
Experience in upselling products or services to enhance customer satisfaction and drive revenue.
Proficient in cash handling procedures with a keen eye for detail.
Mechanical knowledge is highly desirable to assist in troubleshooting and guiding staff effectively.
Excellent communication skills, both verbal and written, with the ability to lead a team effectively.
Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.If you are passionate about delivering outstanding service and leading a dynamic team, we invite you to apply for this exciting opportunity as Service Manager.
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