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Service Manager
Job Posted: 16 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Slough
Expire in: 12 days
Job Description
HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.
Key Duties and Responsibilities:
Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan
Controlling cost management for own department
Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
Determining HR resource requirements, employing new staff and developing an induction plan
Managing, coaching and motivating employees to ensure a high quality of staff
Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplace
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
Ensuring all technical test equipment and tools are available and ready for use
Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasks
Preferred Qualifications and Experience:
Excellent communication and interpersonal skills.
Good working knowledge of MS Office.
Previous experience in a commercial Dealership
What is on offer:
Salary- DOE
40 hour week
Pension
Health care
Car allowance
Commission/bonus package
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