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Service Manager
Job Posted: 11 hours ago
Salary: £ 400 - 415 / Day
Job Type: Contract
Location: Derby, Derbyshire
Expire in: a month
Job Description
Senior Service Assurance Manager – Contract
📍 Location: Castle Donington (Office Based, 5 days per week)
💰 Rate: £400 per day (Inside IR35)
⏳ Duration: 6 months
🔔 On-call support required in case of Major Incidents
We are looking for an experienced Senior Service Assurance Manager to join a key programme within a large-scale distribution and retail technology environment. This role will be critical in ensuring the stability, resilience, and performance of IT services across the Distribution Centre.
Key Responsibilities
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Lead and manage service assurance activities across the Distribution Centre.
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Oversee Change, Problem, and Incident Management processes.
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Act as the main point of communication with senior stakeholders across technology and business teams.
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Collaborate closely with Product and Engineering teams to ensure service stability.
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Manage IT support teams and drive service performance improvements.
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Produce service level reports and monitor ongoing service delivery.
Essential Experience
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Strong background in Service Management (ITIL framework preferred).
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Proven experience in managing Major Incidents and Problem Management.
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Strong stakeholder engagement and communication skills.
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Preferable: experience within Logistics and Retail industriesBefore You Apply
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