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Service Manager - Twilight
Job Posted: 3 days ago
Salary: £ 35,000 - 50,000 / Annum
Job Type: Permanent
Location: London
Expire in: 25 days
Job Description
Location: London (generally remote, site visits will be required).
Salary: £35,000 – £50,000 per annum (dependent on experience)
Shift: Twilight Hours (Start time between 15:00–17:00; flexible end time, approx. midnight) + on-call as appropriate.
About the Role
Our client, a market-leading service provider in automotive technology purpose designed for the transportaion sector, is seeking an experienced Regional Service Manager to oversee operations across London. With a strong reputation for quality and innovation, our client is focused on delivering exceptional service and maintaining long-term customer relationships.
The Role
The Regional Service Manager will be responsible for leading a team of field engineers and technicians, ensuring high standards of service delivery, operational efficiency, and customer satisfaction. This position is well-suited for someone from a field engineering background or similar technical role within the security, automotive, or electrical maintenance sectors.
Key Responsibilities
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Oversee daily operations and service delivery across the assigned region
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Manage, mentor, and develop a team of field-based engineers/technicians
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Monitor performance against KPIs and implement continuous improvement initiatives
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Conduct site visits, ensure compliance with health and safety regulations
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Handle client escalations and maintain strong working relationships
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Report on regional service metrics and contribute to strategic planning
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Optimise workforce scheduling and job allocation
Required Skills & Experience
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Proven experience in a service management or field engineering leadership role
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Background in security systems, automotive services, electrical maintenance, or a related industry
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Strong technical acumen and ability to support field operations
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Excellent leadership, communication, and organisational skills
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Ability to interpret technical documentation and enforce service standards
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Full UK driving licence (or applicable regional equivalent)
Desirable
* Working knowledge of Timespace DVRs, Streamax, Robustel routers, or similar systems.
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Knowledge of compliance and industry-specific regulations
What Our Client Offers
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Competitive salary and performance-related bonus
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Company vehicle fully expensed for business use
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Career development and training opportunities
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A supportive, team-oriented environment
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Pension scheme, private healthcare, and additional benefits
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Autonomy - these guys won't micro manage you
Interested in leading a high-performing service team for an industry leader?Before You Apply
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Looking for your next career move? Join a top company hiring Service Manager - Twilight job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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