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Service Operations Planner

Job Posted: 17 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Contract
Location: GL51, Swindon, Gloucestershire

Expire in: 10 days

Job Description

What’s in it for you?

  * 15 month fixed-term contract

  * Opportunity to play a key role in a growing service operations function

  * Work closely with engineers, customers, and internal teams to support efficient service delivery

  * Join a collaborative environment where process improvement and customer focus are highly valued

Must haves

  * Previous planning or scheduling experience

  * Ability to work under pressure with changing priorities

  * Strong decision-making skills when balancing customer needs

  * Excellent communication skills with the ability to build rapport

  * High attention to detail and strong organisational skills

  * Commercial awareness and a customer-focused approach

  * Ability to maintain effective working relationships internally and externally

  * Confident, assertive, and motivated mindset

Nice to haves

  * Experience implementing process improvements

  * Understanding of service operations or engineering environments

So, what will you be doing?

  * Prioritising and scheduling service plans and reactive customer visits

  * Managing Service Engineer resource to ensure tasks are completed with appropriate priority

  * Collaborating with wider teams to support consistent processes and improve contract completion

  * Maintaining proactive oversight of service plan backlogs

  * Recording and monitoring consumable and chemical usage to ensure availability and timely payment

  * Liaising with Credit Services and Service Specialists to manage risk and maintain strong working relationships

  * Communicating with Service Engineers and customers regarding follow-on actions and updates

  * Ensuring timely invoicing and accurate inventory recording

  * Supporting Service Engineers with induction details, access requirements, RAMS and other site needs

  * Identifying opportunities during customer interactions and sharing relevant information

  * Processing customer purchase orders accurately to minimise errors

Helpful extras

  * Ability to interpret varied customer needs and balance resource effectively

  * A collaborative approach to continuous improvement and operational efficiency

Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Operations Planner job near me in GL51, Swindon, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!