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Service Support Advisor
Job Posted: a day ago
Salary: £ 25,200 - 25,200 / Annum
Job Type: Permanent
Location: Loughton, Milton Keynes
Expire in: a month
Job Description
Our client is looking for a skilled Service Support Advisor to join a fast-paced team, supporting non-account customers via inbound calls and emails. You’ll work closely with Account Coordinators, Service Call Planners, and around 60 field-based Technicians to ensure quick, effective service every time.
Key Responsibilities for a Service Support Advisor:
* Responding to customer calls and emails.
* Logging all calls and updating customers with completion timings and dates.
* Communicate with customers about their repair calls and advising of any delays and the job status.
* Supporting resolution of customer complaints, quickly and patiently to achieve the positive outcome.
Key Skills for a Service Support Advisor:
* Excellent telephone manner, able to remain calm under pressure.
* Confident in using systems for example SAP.
* Previous experience in an inbound customer service role.
* Able to manage time and work under pressure to tight deadlines.
Benefits for a Service Support Advisor:
* Hybrid Working
* Contributory Pension
* Life assurance
* 25 days annual leave plus bank holidays
* Employee Assistance Programme
* Seasonal Flu Voucher
* Staff Perks & Savings Scheme
* Free ParkingBefore You Apply
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Looking for your next career move? Join a top company hiring Service Support Advisor job near me in Loughton, Milton Keynes! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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