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Service Support Officer (Admin)
Job Posted: 16 hours ago
Salary: £ 15 - 15 / Hour
Job Type: Contract Temporary
Location: Southwark, Greater London
Expire in: a month
Job Description
BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.
We are currently recruiting for an experienced Service SupportOfficer for our client based in Southwark and surrounding areas.
Duties and Responsibilities for Service Spport Officer:
* Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.
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Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates
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Provide information and guidance on processes and procedures to Social Work Practitioners and Managers
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Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
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To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
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Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
* Provide basic specific financial support to the service, including issuing of travel warrants.
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Distribution of information e.g. Assessments, LAC reviews, panel papers to Families, young people, Practitioners and Independent Panel Members, ensuring compliance with the Data Protection Act.
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Providing reception services, ensuring quality customer care for all visitors and directing callers to appropriate services.
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The ability to deal with children, young people and families, who are facing difficulties and can sometimes present challenging behaviour, in a sensitive and professional manner.
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Preparing papers for Youth Court and attending Court with Practitioners taking notes during Court proceedings.
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To undertake the administrative process for DBS’s, notifying Practitioners when Carers DBS’s are due, and recording details on the Information system.
* To respond to enquiries sensitively and efficiently, from professionals
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and service users on the role and function of the service, either orally or
in writing, taking into account individual circumstances.
* To maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 1998.
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To participate in the induction, coaching and mentoring of new members of staff, those on secondment or placement, to include administrative, financial and professional personnel.
* To be first point of contact for Visitors (Family, Children and Practitioners in the building (and referring on to specialist teams):
Working Hours: 36 per week, Monday to Friday ( ON SITE)
Requirements for Service Support officer :
* Candidate must have good IT skills to be able to use children's recording online system, MS Teams, MS package.
* Candidate must be confident and be able to work on own initiative.
* Knowledge and skills for dealing with health and safety matters - Fire officer knowledge and confident with Evacuation process, First Aid knowledge desired
Only candidates with previous experience will be consideredBefore You Apply
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- Bank details.
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- Date of birth.
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