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ServiceNow Technical Architect

Job Posted: 15 hours ago

Salary: £ 700 - 750 / Day
Job Type: Contract
Location: Crawley, West Sussex

Expire in: a month

Job Description

Job Title: ServiceNow Technical Architect
Start Date:Immediate
Mode of working: Hybrid / 2-3 days based on-site in Crawley
Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions?
If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.
Your responsibilities:
  * Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
  *  Lead architecture/design workshops, gap analysis, and provide technical governance.
  * Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
  * Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
  *  Establish and enforce platform governance, design standards, and release management processes.
  *  Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
  *  Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
  * Support Lighthouse implementations as scalable models for global rollouts.
  * Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
  * Lead design authority forums; mentor developers and administrators.
  * Provide hypercare support, knowledge transfer, and user training during implementations.
Essential skills/knowledge/experience:
  * Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
  * Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
  * Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
  * Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
  * Broader platform/solution architecture for all other ServiceNow outcomes
  * Strong communication, stakeholder management, leadership, documentation, and team collaboration.
Desirable skills/knowledge/experience: (As applicable)
  * Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
  * Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs

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