Hiring Now: Sheltered Housing Officer Near You – Apply Today!
Your Next Sheltered Housing Officer Job Starts Here – Apply Now!
Sheltered Housing Officer
Job Posted: 19 hours ago
Salary: £ Competitive
Job Type: Contract
Location: London
Expire in: a month
Job Description
Sheltered Housing Officer
Location: 3 Kingsdowne Close, W10 6SL
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 17.73 per hour
Job Ref: (phone number removed)
Responsibilities
Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy, access housing services, and ensure effective signposting to other service providers.
Consistently work to meet key performance indicators for sheltered housing to provide and maintain excellent customer services to residents, colleagues, and others.
Arrange viewings of accommodation, assist with the moving-in process, and meet void turnaround targets as appropriate.
Enable new residents of sheltered housing to settle into the service.
Advise, assist, and signpost residents to access appropriate services and support within their sheltered housing scheme or the wider local community.
Monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes.
Support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services.
Distribute service information on a regular basis.
Be knowledgeable about other schemes in the service and cover for absent colleagues in those schemes to provide the best possible service to residents.
Provide a friendly welcoming point of contact for residents and visitors entering or leaving the scheme.
Be a key holder for the building, allowing access where appropriate and ensuring that communal facilities and the building are secure.
Maintain a high standard of cleanliness and order in the scheme, ensuring that communal and office areas are clean and inviting for residents and visitors at all times.
Manage and maintain the communal laundry facilities and guest rooms where applicable.
Be conversant with emergency procedures and implement them when necessary.
Be conversant with all health and safety requirements for the scheme and ensure relevant risk assessments, health and safety checks, communal and residents alarm testing, regular fire alarm testing, and annual inspections are carried out.
Support residents to comply with health and safety requirements for the scheme and in the safe use of communal facilities, the alarm system, pull cords, and any other Telecare alarm equipment in their homes and around the scheme.
Ensure that scheme and resident keys are kept safe and secure at all times and tested regularly.
Carry out regular building walkabouts and inspections, including the exterior, maintaining security, and identifying and reporting any repairs or maintenance required.
Organise building, communal, and alarm system repairs for the scheme as needed, and ensure access arrangements are in place.
Liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme.
Comply with requests for information such as utility meter readings, repairs to common parts and exterior, and services provided to residents through the service charge, e.g., cleaning.
Report any concerns relating to Safeguarding using the organisational procedures.
Deliver services that promote equality, diversity, and fair access.
Maintain accurate records and ensure all confidential data and information is securely held and complies with data protection requirements.
Actively participate in service and policy reviews and inspections to ensure best practice at all times.
Keep up to date with information relating to changes in service, working practices, or legislation affecting older people, and advise residents accordingly.
Perform any other duties relevant to the scope of the role.
Person Specification
Educated to GCSE standard or equivalent.
Demonstrable and relevant experience of providing excellent customer services in varied settings.
Experience of working with computerised systems and packages.
Administrative and record-keeping experience.
Knowledge of current issues in sheltered and social housing.
Knowledge of community alarms services, sheltered housing, and other support services.
Excellent, clear, and concise written communication skills.
Excellent and articulate verbal communication skills.
Ability to complete tasks and resolve issues within required deadlines.
Ability to make measured decisions and implement them.
Ability to work well under pressure and cope in challenging situations.
Ability to work systematically and methodically.
Ability to work as part of a team or independently in a flexible and positive manner.
Willingness to learn and adapt to an ever-changing work environment.
A commitment to and understanding of the principles of equal opportunities in both employment and service delivery.
A clear understanding of all aspects of Enhanced Housing Management and an ability to demonstrate commitment to continuous improvement.
Ability to undertake presentations to a wide audience.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Sheltered Housing Officer job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).