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Shift Manager (Residential site)
Job Posted: 3 days ago
Salary: £ 42,000 - 44,000 / Annum
Job Type: Permanent
Location: E16, Silvertown, Greater London
Expire in: 25 days
Job Description
Shift Manager - Permanent, E16 (West Silvertown)
Hours: 42 per week, 4 on 4 off, days & nights (7am - 7pm or 7pm - 7am)
Salary: £42,000 to £44,000 dependant on skills & experience
As the Shift Manager, you will:
* Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development.
* Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift
* Build trusted working relationships with colleagues and contracted service partners.
* Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response.
* Manage and respond to any complaints in line with the complaints policy
* Monitor operational performance against policies and procedures and recommend improvements or amendments where required.
* Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift.
* Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date.
* Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff.
* Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift.
* Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards.
* Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on the compliance system.
* Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly.
* Play a key role in disaster recovery, emergency response, and contingency planning.
* Promote a workplace culture of continuous improvement and high performance.
* Conduct regular team meetings, one-to-ones, appraisals, and training sessions.
* Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover.
* Present updates in management meetings and briefings, engaging teams with the overall business vision.
* Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements.
Skils & Experience
* Minimum 4 years experience managing a team
* Ability to remain calm and focused under pressure
* Previous experience working on a large mixed-use development
* Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically
* Excellent written and verbal communication skills in English
* Knowledge and experience in the property and security sector, including regulations and requirements
* Good knowledge of Health & Safety Management in mixed-use developments.
We operate as an equal opportunities employerBefore You Apply
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