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Social Support Program Manager / Social Media Customer Support
Job Posted: 8 hours ago
Salary: £ Competitive
Job Type: Contract
Location: London
Expire in: a month
Job Description
Job Title: Social Support Program Manager / Social Media Customer Support Program Manager
Location: Address: 1-13 St Giles High St, London WC2H 8AG
Mode of working: Hybrid (3 Days in the Office)
Duration: 6+ Months contract initially
Core Competencies
Experience in social operations, customer support, or social media service delivery.
Strong project and stakeholder management experience within large, cross-functional organizations.
Understanding of the social media landscape, user behavior, and community engagement dynamics.
Proven ability to create frameworks, manage documentation, and drive standardization across teams.
Oversee customer support operations across public social platforms such as X (Twitter), Reddit, and Discord.
Monitor, evaluate, and enhance the way customer support is delivered across platforms.
Technical Skills
Familiarity or proficiency with Sprinklr, Khoros, Brandwatch, or other social CMS tools.
Ability to analyze social data and reports to inform operational decisions.
Experience & Background
Background in social media customer support operations, social operations, or community management at scale.
Experience managing large-scale, public-facing support operations is highly valued.
Ideal candidates will bring a cross-over background social media first, support operations secondBefore You Apply
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