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Soft Play Centre Manager

Job Posted: 3 hours ago

Salary: £ 35,000 - 38,000 / Annum
Job Type: Permanent
Location: WR2, Upper Wick, Worcestershire

Expire in: a month

Job Description

We are looking for an experienced and proactive Soft Play Centre Manager to take full operational and commercial responsibility for a standalone soft play centre.

You will oversee the day-to-day running of the centre, ensuring we provide a safe, clean, welcoming and enjoyable environment for children and families. This is a hands-on management role with responsibility across health and safety, staffing, customer experience, operations and financial performance.

The role requires a flexible approach to working hours, including evenings, weekends and peak periods, in line with the needs of the centre.

Responsibilities:

  * Manage the day-to-day operations ensuring an efficient and welcoming service

  * Handle guest inquiries and complaints, resolving issues promptly and professionally.

  * Ensure the centre complies with all relevant legislation, regulations, health & safety, industry standards and safeguarding requirements.

  * Oversee cleanliness, safety checks and equipment maintenance, carrying out weekly checks and managing faults and repairs reactively and proactively.

  * Lead and manage the centre team, training, rotas, performance, absence and day-to-day staffing, including hands-on support during busy periods and staff shortages.

  * Monitor customer feedback and implement improvements to enhance the overall experience and opportunities to increase revenue.

  * Oversee bookings, and and events, ensuring a high-quality and smooth delivery.

  * Support marketing and promotional activities (social media, local partnerships, events)

Desired:

  * Proven experience in a similar setting.

  * Strong leadership skills with the ability to motivate and develop a team

  * Excellent customer service skills with a focus on creating positive guest experiences

  * Knowledge of health and safety regulations related to indoor play areas or similar environments

  * Flexible availability, including weekends and school holidays

Benefits:

  * Company events

  * Company pension

  * Gym membership

  * On-site parking

Before You Apply

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Bank details.
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Date of birth.

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