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Soft Services Manager

Job Posted: 4 days ago

Salary: £ 24.17 - 24.17 / Hour
Job Type: Temporary
Location: Oxford, Oxfordshire

Expire in: 24 days

Job Description

Your new company 
An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting.
Your new role 
Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors.
This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract.
Key focus areas include:

Operational excellence
Team engagement and development
SLA and compliance delivery
Client and stakeholder relationships
Health & safety leadershipKey Responsibilities:

Lead, motivate and develop large operational teams across cleaning, porterage and security services
Ensure services consistently meet contractual SLAs and healthcare compliance standards
Plan and resource service delivery, including managing contingencies
Monitor performance, trends and KPIs, driving continuous improvement
Manage budgets, labour hours and forecasts
Oversee recruitment, training, absence management, retention and conduct
Maintain strong client relationships and act as an escalation point when required
Ensure compliance with health & safety, COSHH and relevant legislation
Support a positive, inclusive workplace culture aligned to organisational values
What you'll need to succeed 
Essential:

Strong people leadership experience within facilities or services
IOSH Managing Safely (or equivalent)
Ability to manage workloads, rotas and performance against contractual demands
Confident communicator with strong stakeholder management skillsDesirable:

Experience within healthcare or similarly regulated environments
Project or change management exposure
Understanding of COSHH
SIA Frontline Licence (or willingness to apply)What you'll get in return 

Opportunity to lead a large, established team on a flagship healthcare contract
High-profile role with visibility at senior management level
Values-led organisation with a strong focus on safety, teamwork and integrity
Initial interim contract with potential for long-term career development within a growing facilities services businessWhat you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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