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Soft Services Manager
Job Posted: 6 hours ago
Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: G1, Glasgow, Glasgow City
Expire in: a month
Job Description
Soft Services Manager – St. Enoch Shopping Centre
Lead the Safety, Security & Service Experience of Glasgow’s Landmark Destination
St. Enoch Shopping Centre isn’t just at the heart of Glasgow - it is Glasgow. With a proud legacy, a central location, and an exciting future ahead, St. Enoch is a retail and leisure destination with ambition. As this iconic city-centre destination continues to transform, we’re looking for a strategic and experienced Soft Services Manager to take the lead.
About the Role:
This senior management role places you at the centre of security, cleaning, and customer safety operations. As Head of Soft Services, you’ll be the senior point of contact for all security and incident response matters, while also guiding and developing our cleaning operations. You’ll lead a team of nearly 90 people (c.45 security, c.45 cleaning), ensuring St. Enoch is safe, secure, spotless, and always delivering an outstanding guest experience.
Working closely with the Centre Director, you’ll liaise with city stakeholders, emergency services, contractors, and retailers to ensure the highest standards of service, compliance, and professionalism across the board.
We’re looking for someone who:
* Has a SIA Licence and proven leadership in large-scale security operations.
* Has experience managing multi-disciplinary teams at scale, ideally across security and cleaning.
* Brings strong knowledge of health & safety, compliance, and legislation (e.g. Martyn’s Law, SIA regulations, COSHH).
* Is a confident liaison with police, local authorities, and city-centre stakeholders.
* Can deliver on both day-to-day operational leadership and long-term strategic improvements.
* Possesses excellent people management skills – motivating teams, developing managers, and ensuring KPIs and standards are met.
Why Join St. Enoch?
This is a rare chance to lead a senior role at the heart of one of Scotland’s most high-profile retail and leisure destinations. You’ll play a pivotal part in shaping safety, security, and service during a period of transformation and investment. From tackling city-centre challenges to driving team performance, your impact will be felt daily by tens of thousands of visitors.
Sound interesting?
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