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Software Licensing Specialist
Job Posted: 3 hours ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Chippenham, Wiltshire
Expire in: a month
Job Description
Microsoft & Adobe
An exciting opportunity has arisen for a Software Solutions Specialist to join a growing software solutions team. This role is ideal for a motivated professional with experience in Microsoft operations, licensing, and customer support, who thrives in a dynamic environment.
Key Responsibilities:
Oversee the day-to-day management of Microsoft and Adobe licensing marketplaces.
Manage billing issues, credits, invoicing, and manual orders.
Handle customer queries related to marketplace support, licensing, and products.
Lead the customer onboarding process before transition to the Customer Success team.
Proactively manage renewals, following a structured 60-day renewal plan, with the goal of achieving maximum retention and revenue growth.
Build strong internal and external stakeholder relationships.
Act as the first point of contact for marketplace updates and licensing commitments.
Manage Microsoft GDAP (Delegated Admin Permissions) commitments.
Assist with the preparation and presentation of new and renewal proposals.
Support the expansion of marketplace offerings to include platforms such as AWS and Google.
Deliver customer demos and promote self-service adoption.
Identify opportunities to streamline processes and improve efficiency.Essential Skills & Experience:
1-2 years of Microsoft operations experience, with solid knowledge of Microsoft tools.
Strong understanding of Microsoft licensing and products.
Excellent customer service skills with a proactive, solutions-focused approach.
Ability to prioritise workload and maintain accuracy under pressure.
Strong organisational skills, attention to detail, and ability to work both independently and collaboratively.
Excellent written and verbal communication skills.Desirable Skills:
Experience with Microsoft Partner Centre.
Knowledge of Adobe licensing.
Familiarity with managing multiple platforms and systems.
Ability to adapt quickly and learn new technologies.
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