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Software Support Analyst

Job Posted: 17 days ago

Salary: £ 35,000 - 41,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire

Expire in: 10 days

Job Description

Software Support Analyst - Southampton (hybrid working)

Up to £41k

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.

In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.

Key Responsibilities:

* Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues

* Assist in the implementation of software changes and updates in hosted and client environments

* Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction

* Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations

Requirements:

* A strong analytical thinker who thrives on solving complex problems

* Previous experience as a Support Analyst, able to hit the ground running

* Strong SQL skills and a solid general helpdesk/support background

* Experience with financial or business systems is highly beneficial

* Technically adept, able to troubleshoot complex issues beyond basic support

* Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure

* Any bespoke software support experience would be an advantage

Competitive salary up to £41,000 plus many other attractive benefits.

Ability to WFH 3-4 days per week once passed probation

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Software Support Analyst job near me in Southampton, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!