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Software Support Engineer
Job Posted: 2 days ago
Salary: £ 38,000 - 44,000 / Annum
Job Type: Permanent
Location: Isle of Wight
Expire in: a month
Job Description
My client has an exciting new opportunity for an experienced Software Support Engineer to join their team. The role requires proven experience in troubleshooting and deploying software packages and solutions. Their ideal candidate will have a good knowledge of software and systems engineering background.
Software Support Engineer role:
The successful Software Support Engineer will be office-based Mon-Fri (37hr week), report to the Customer Service Team Leader and be responsible for:
Supporting end users and engineers during the adoption, deployment, and operation of my client’s software solutions. Proactively implement measures to ensure system health and efficiency, troubleshooting and diagnosing issues. Providing guidance and advice for issue resolution, and work closely with the product development team to feedback user experience, solve issues and recommend improvements. Available for international travel to customer sites and my client’s offices.
Software Support Engineer requirement:
Proven experience in troubleshooting and deploying software packages and solutions
Proven background in software and systems engineering
Good knowledge of Microsoft operating systems set-up and troubleshooting
Good knowledge of databases, networking and communication protocols
Good knowledge of Microsoft Office (Excel, Word, PowerPoint)
Excellent problem-solver, with a good analytical and methodical approach
Able to work independently and as part of a team
Good communication skills both verbal and written
Software Support Engineer package:
Salary up £44k per annum
Company bonus scheme
Excellent company pension
Death in service,
Healthcare
25 days holiday plus bank holidaysBefore You Apply
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