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Solution Implementation Lead
Job Posted: 9 hours ago
Salary: £ 60,000 - 60,000 / Annum
Job Type: Permanent
Location: Manchester
Expire in: a month
Job Description
Solution Implementation Lead
Location: Manchester, M1 3BN office based
Salary: circa 60k dependent on skills and experience+ Benefits
Full Time
Ciptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients.
In this key role, you’ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you’ll be instrumental in ensuring each project meets our clients’ business needs and runs smoothly in a live environment.
Duties include but not limited to:
Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goals
Translate high-level business requirements into clear technical specifications
Deliver customer training programmes, including train-the-trainer sessions and user guides
Provide early-life support and ensure a smooth handover to ongoing support teams
Manage integrations, data migrations, and number porting activities with minimal disruption
Collaborate with developers to ensure custom features and integrations align with customer needs
Continuously improve deployment processes, tools, and documentation
The ideal candidate:
Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and Functions
Strong understanding of contact centre operations, integrations, and reporting requirements
Understanding in JavaScript, REST APIs, and configuration management
Knowledge of SQL/NoSQL databases and data migration techniques
Excellent communication, stakeholder management, and documentation skills
Proven ability to manage technical projects from design through to successful delivery
Desirable skills:-
Knowledge of SIP, WebRTC, and telephony protocols
Familiarity with CRM platforms (Salesforce, Microsoft Dynamics, etc.)
Experience with Infrastructure as Code tools
Understanding of security and compliance requirements in contact centre environments
Certification in Twilio or related technologies
Experience with AWS services and serverless architectures
What we offer:
Opportunity to work on diverse, high-impact projects using industry-leading technology
Direct involvement in shaping customer success and influencing technical innovation
Collaborative, learning-focused environment with opportunities for career progression
Competitive salary and benefits package
Central Manchester office just a minute from Piccadilly Station
Interested? Please apply with your updated CV. Upon receipt of your cv we will send you a full job description outlining the role in more detail.
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