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Spa Reception Host & Membership Coordinator
Job Posted: 14 days ago
Salary: £ 14 - 14.15 / Hour
Job Type: Permanent
Location: Broadway, Worcestershire
Expire in: 14 days
Job Description
We are looking for a warm, welcoming, and proactive Spa Reception Host & Memberships Coordinator to join a multi-award-winning Hotel and Spa. This combined role operates at the heart of a luxury spa and membership program, where you will be instrumental in delivering exceptional guest experiences and managing our exclusive membership services.
This dual role combines the responsibilities of hosting spa guests and managing a House Spa membership program. You will be the first point of contact for guests and members, delivering a personal and memorable service from arrival to departure.
Your key responsibilities will include:
-Guest Experience
-Providing a warm welcome, efficiently handling check-ins, check-outs, and guest inquiries.
-Managing reservations, processing payments, and coordinating guest needs.
-Assisting with guest transportation around the estate, as required.
-Membership Management
-Overseeing member enrolments, renewals, and maintaining accurate records.
-Organising and hosting member-exclusive events, fostering positive member relationships.
-Coordinating with the marketing team to promote membership offers and track engagement.
-Administrative Duties
-Maintaining a well-organised membership database and guest records.
-Generating reports on membership sales and engagement metrics.
-Liaising with other departments to ensure consistent and high-quality service delivery.
About You
We are looking for someone who is
-Passionate about hospitality and creating exceptional guest experiences.
-Confident in managing both reception duties and membership administration.
-A natural communicator with strong interpersonal skills.
-Organised, efficient, and capable of multitasking in a dynamic environment.
-Experienced in guest services, reception, or membership coordination (preferably in a luxury setting).
-Familiar with CRM systems and comfortable with basic administration tasks.
You will work 40 hours per week on a permanent contract, including weekends and evenings. Uniforms and meals on duty are provided. Due to our rural location, your own transport is essential.
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Looking for your next career move? Join a top company hiring Spa Reception Host & Membership Coordinator job near me in Broadway, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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