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Specialist Housing Benefits Officer
Job Posted: 2 days ago
Salary: £ 32.54 - 32.54 / Hour
Job Type: Temporary
Location: West London
Expire in: a month
Job Description
Specialist Housing Benefits Officer – Appeals & Complaints
Location: Hybrid (Office based in Fulham & Remote)
Contract: 4 months (with strong view to extension)
Hours: Full-time
Rate: £32.54 per hour
About the role:
Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.
Key responsibilities:
Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals
Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries
Represent the organisation at benefit tribunals
Keep up to date with legislative changes and maintain procedural guidance
Identify and prevent fraudulent claims in line with policy
Collaborate with Housing, Revenues, and Resident Access teams
Candidate profile:
Proven experience in Housing Benefit, Universal Credit, and discretionary benefits
Skilled in appeals, complaints handling, and tribunal representation
Strong problem-solving and decision-making skills
Empathetic and clear communicator
IRRV Technician qualification or equivalent desirable
Why apply?
Competitive hourly rate of £32.54
Hybrid working with office base in Fulham, offering flexibility
Opportunity to make a positive impact in public service
Contract with potential for extension
To apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunityBefore You Apply
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