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Strategic Account Manager

Job Posted: 14 days ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Wrexham, Clwyd

Expire in: 13 days

Job Description

Our client, a fast growing UK-based third-party logistics provider specializing in e-commerce and offering end-to-end order fulfillment, including warehousing, pick and pack, and global shipping are looking for a Strategic Account Manager to join their team based in Wrexham.
On Offer:
  * An opportunity to join a rapidly growing third-party logistics (3PL) provider that offers end-to-end e-commerce order fulfillment, including inventory storage, pick and pack, shipping, and returns management.
  * An attractive salary up to £50K DOE, dependent on skills and experience.
  * 25 holidays plus birthday plus bank holidays
  * Simply health medical cover
Main Purpose of the Role:
Reporting to the Chief Revenue Officer & Managing Director, the Strategic Account Manager is a senior commercial leader responsible for the long-term success and growth of the companies key client relationships. This role sits at the intersection of relationship management, commercial strategy, and operational collaboration - acting as the primary point of accountability for client satisfaction, revenue retention, and growth across a defined portfolio of strategic accounts.
The successful candidate will be equally comfortable building trust at a personal level with client stakeholders as they are negotiating contract terms and shaping commercial frameworks. Critically, they will be a connector and orchestrator — solving complex client challenges by mobilising the right internal expertise, rather than working in isolation.
Duties and Responsibilities of the Strategic Account Manager:
Client Relationship Management
  * Build and maintain deep, trusted relationships with senior stakeholders across client organisations.
  * Engage with clients at both a personal and commercial level, understanding their business culture, priorities, and pressures.
  * Act as the primary escalation point for strategic accounts, ensuring issues are resolved swiftly and professionally.
  * Conduct regular structured account reviews to assess satisfaction, performance, and alignment with client goals.
Commercial Acumen & Solutions
  * Translate client needs into clear, realistic, and commercially sound solutions — setting expectations that the company can confidently deliver.
  * Collaborate cross-functionally with operations, finance, and technology teams to design and deliver client solutions.
  * Identify and manage risks arising from changes in client profile, volume, or operational requirements that have commercial implications.
  * Support the development of commercial proposals, pricing structures, and service amendments in response to evolving client needs.
Customer Growth & Strategic Planning
  * Develop a thorough understanding of each client's growth strategy, supply chain roadmap, and fulfilment aspirations.
  * Proactively identify opportunities to grow wallet share through value-added services, capacity expansion, or enhanced service offerings.
  * Monitor client trading patterns and profile changes (e.g. SKU growth, channel shifts, seasonal peaks) and initiate timely commercial conversations where required.
  * Produce and maintain strategic account plans that document relationship health, opportunity pipeline, and risk management actions.
Contract & Commercial Governance
  * Lead contractual discussions and negotiations, including contract renewals, rate reviews, and service level amendments.
  * Ensure all commercial agreements are accurately documented, compliant with company policy, and mutually understood by all parties.
  * Work closely with legal and finance to ensure contract terms protect the company commercial position while maintaining client confidence.
  * Maintain awareness of contract expiry timelines and proactively manage the renewal cycle to avoid lapses or last-minute pressure.
Team Leadership
  * Line-manage and develop a team of Account Managers, providing coaching, performance oversight, and career development support.
  * Provide strategic direction to the Customer Service team, ensuring day-to-day client interactions reflect company’s service standards.
  * Foster a collaborative and solutions-focused team culture, encouraging collective ownership of client outcomes.
  * Set clear KPIs for the account management function and report performance against agreed targets to the CRO and MD.
To be Considered:
  * Proven track record in senior account management, client success, or commercial management — ideally within fulfilment, logistics, or supply chain.
  * Demonstrable ability to manage complex client relationships at both strategic and operational levels.
  * Strong commercial acumen with experience owning contract negotiations and renewals.
  * Ability to identify client needs clearly and translate them into practical, deliverable solutions.
  * Experience leading and developing teams, with a collaborative and empowering leadership style.
  * Excellent interpersonal and communication skills — confident presenting to and influencing senior client stakeholders &highly organised with the ability to manage a portfolio of accounts, each at different relationship and commercial stages.
For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

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