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Student Hub Advisor
Job Posted: a day ago
Salary: £ 13.5 - 13.5 / Hour
Job Type: Temporary
Location: Wolverhampton
Expire in: a month
Job Description
Job Title: Student Hub Advisor
Location: Wolverhampton
Hours: 34 hours per week
Salary: 24k
DBS Requirement: Enhanced DBS is essential
About the RoleAre you passionate about delivering exceptional customer service and making a real difference in the student experience?
Our client is seeking a proactive, customer-focused Student Hub Advisor to join our dynamic Student Entitlement team. You will be the first point of contact for students, providing expert information, advice, and guidance in our Student Hub.
You will support learners in accessing a wide range of college services, including course information, financial support, enrolment, and general student engagement. Your role will be vital in ensuring students are well-informed, well-supported, and fully engaged with their studies and college life.
Key Responsibilities
Deliver a professional, welcoming, and efficient front-line service to all students and visitors.
Provide accurate information on college courses, enrolment procedures, funding options, and support services.
Promote college services, increasing student participation and engagement.
Ensure learners are correctly enrolled and meet all funding eligibility criteria for both 16-18 and adult education programmes.
Administer student financial support in line with college policy and audit requirements.
Support college events such as open days, enrolments, and welcome weeks.
Person SpecificationEssential Qualifications & Skills
Literacy and Numeracy at Level 2 or above
Proven customer service experience, ideally in a front-facing role
Knowledge of current educational funding (16-18 and adult learners)
Strong verbal and written communication skills
Excellent attention to detail and ability to follow audit-compliant processes
Confident IT user – MS Office, student record systems (e.g., ProMonitor, CELCAT, QL)
Able to handle sensitive or complex queries with professionalism and discretion
Desirable
Qualification in Advice & Guidance or equivalent
Experience working in a college or educational environment
Experience using digital platforms to provide information and support
What We’re Looking ForWe’re looking for someone who is:
A strong team player with a positive and flexible approach
Calm and professional under pressure
Highly organised and able to manage a varied workload
Empathetic, with the ability to support students of all backgrounds
Committed to safeguarding, equality, and creating an inclusive environment
Safeguarding StatementOur client is committed to safeguarding and promoting the welfare of children and vulnerable adults. All applicants must be willing to undergo appropriate child protection screening, including an enhanced DBS checkBefore You Apply
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- Date of birth.
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