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Support Advisory Manager - Charity
Job Posted: 2 days ago
Salary: £ 32,460 - 32,460 / Annum
Job Type: Permanent
Location: Wales
Expire in: 25 days
Job Description
Support Advisory Manager - Charity
* Home Based Role
* 25% travel in Wales
* 35 hour week
* £32,460 plus £2,500 car allowance
Our client is a charity that provides support from confidential advice and mental health support to direct financial assistance for their clients. Their mission is a commitment to strengthening resilience; helping their clients feel valued, supported and better equipped to navigate uncertainty and change. This role is pivotal to being able to provide this service.
Key Purpose:
To work as part of a team that provide high quality casework and grant applications to clients that come to the charity for support.
Key Responsibilities:
* Provide high quality information, advice and guidance in an empathetic and professional manner.
* Conduct a holistic needs assessment for each service user according to their individual circumstances.
* Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
* Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of the internal grants process.
* Collaborate with other agencies/service providers who can offer additional support options.
* Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
Person Specification:
Essential
* Fluent Welsh language speaker is essential
* Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
* Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
* Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
* Excellent communication skills, being able to establish rapport and build trust quickly.
* Excellent problem-solving and critical thinking abilities, particularly in complex situations
* Knowledge of data protection principles and how to apply them.
* Knowledge or experience of safeguarding best practice.
This role would suit someone who has worked in support charities or public services such as HMRC, Citizens Advise or similarBefore You Apply
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