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Support Analyst
Job Posted: 2 hours ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Maidenhead, Berkshire
Expire in: a month
Job Description
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week.
Key Responsibilities:
Act as the first point of contact for all queries via phone, email, and ticketing system
Provide 1st line technical support for the billing team
Log, triage, track and service requests through to resolution or escalation
Diagnose and troubleshoot basic issues using established procedures
Escalate unresolved incidents to 2nd or 3rd line support as appropriate
Document issues and solutions to build a knowledge base of content
Deliver excellent customer service and maintain a high level of professionalism
Contribute to continuous service improvement initiatives
Ability to process a high volume of tickets dailySkills you require
Ability to process a high volume of tickets daily
Experience with ticketing tools
Experience with Microsoft, Adobe and AWS is beneficial
Experience with Service Now or a similar tool is highly advantageous
Be able to handle a fast-paced environment
Must possess strong organisational skills and have good attention to detail
The preferred candidate will have gained experience in a 1st line support or a help desk role.By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal dataBefore You Apply
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Looking for your next career move? Join a top company hiring Support Analyst job near me in Maidenhead, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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