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Support Consultant - Hybrid
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Fleet
Expire in: a month
Job Description
Our client is on a mission to enable their customers to unlock their business potential via Sage X3, Sage Intacct, as well as their propriety X3CloudDocs solution and they are recruiting for a Sage X3 Support Consultant in a hybrid role that is based in the Fleet area.
The company are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping their customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do!
Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we’d love to hear from you!
To apply for the role of Sage X3 Support Consultant you must have:
1. Customer support experience in resolving software issues
2. Experience of Sage X3 customer support
3. The right to live and work in the UK on a permanent basis
About the role
Our client is looking for a dedicated Support Consultant to join their team. You’ll play a key role in supporting their customers by resolving issues with Sage X3 ERP, Sage Intacct, and their own proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.
Key Areas of Activity
Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions
Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance
Maintain regular, clear communication with customers to keep them informed and assured
Collaborate with internal teams and third parties to resolve complex or multi-faceted queries
Prioritise and manage support calls effectively, addressing quick wins and urgent issues as they arise
Log and maintain accurate, detailed records for all support interactions from start to finish
Advocate for customer satisfaction, contributing to retention and long-term business growth
Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting
Spot recurring issues and work with the team to implement lasting solutions
Identify and discreetly progress commercial opportunities, and attend customer and internal meetings as needed
About the rewards
Excellent competitive salary
25 days holiday plus Bank Holidays
Healthcare Cash Plan
Employee Assistance Programme
Volunteering Leave
Discretionary paid sick leave
Hybrid working
Free car parking available
About You
Extensive knowledge and experience of working with SageX3
Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience
Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow)
Strong communication skills, with the ability to explain technical concepts to non-technical users
Analytical and methodical approach to troubleshooting and software problem resolution
Solid understanding of software testing, troubleshooting, and issue diagnosis
Proficient in Microsoft Excel (intermediate level) and other MS Office applications
Excellent customer service skills with a proactive, solutions-focused mindset
Strong attention to detail, with the ability to manage time and priorities under pressure
Effective team player who also works well independently, sharing knowledge openly
Willingness to continually develop product and business knowledge, especially in finance or distribution
About the company
At this company you’ll have the opportunity to work hands-on with cutting-edge technology and innovative products that make a real impact. They offer a competitive salary and the flexibility to work on a hybrid basis. Your wellbeing matters to them and they’re committed to supporting your personal and professional growth every step of the way. They are based in leafy Church Crookham with free car parking available.
How to Apply
Please note that eRecruitSmart is advertising this role on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work and reside in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from youBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Support Consultant - Hybrid job near me in Fleet! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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