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Support Engineer – Security Systems
Job Posted: 8 hours ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Welwyn Garden City, Hertfordshire
Expire in: a month
Job Description
This is a key role for an experienced engineer who takes pride in resolving issues first time, thrives in a fast-paced environment, and enjoys working hands-on with security systems in the field.
🔧 Key Responsibilities:
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Diagnosing and resolving faults across CCTV, access control, intruder alarms, and other on-site security systems
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Installing, configuring, and maintaining cameras, locks, panels, and associated hardware
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Carrying out routine servicing, inspections, and system upgrades
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Providing technical support both on-site and remotely
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Communicating clearly with clients and producing accurate service reports
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Ensuring compliance with SLAs and maintaining service records
✅ What We’re Looking For:
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5+ years’ experience in a service or support role within electronic/physical security systems
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Strong knowledge of CCTV, access control, alarms, and related systems (e.g., Lenel, Genetec, C.Cure a bonus)
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Confident in using diagnostic tools and fault-finding techniques
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Good understanding of IP-based systems and networking for CCTV and access systems
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Excellent communicator with a proactive, customer-focused attitude
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Full UK driving licence
🌟 Bonus Skills:
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Previous experience working to SLA requirements
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Willingness to travel across the UK (and occasionally Europe)
This role is ideal for a senior security engineer ready to take the lead on complex service challenges, build strong client relationships, and work with a wide range of cutting-edge security technologies.
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