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Supported Housing Officer
Job Posted: 5 hours ago
Salary: £ 17,000 - 17,500 / Annum
Job Type: Contract
Location: LS1, Leeds, West Yorkshire
Expire in: a month
Job Description
Avalon Housing is seeking a dedicated and proactive Supported Housing Officer to join an excellent supported housing business in West Yorkshire on a six month fixed term contract.
This part-time role (3 days per week) is mainly based across Leeds and Bradford, with one property in Hull that will require a visit at least once a month. In addition, the officer will be responsible for a new scheme that’s about to be taken on in Nottingham – a single building comprising 11 units.
As a Supported Housing Officer, you will play a key role in providing an enhanced housing service for vulnerable customers with mental and physical disabilities. You will promote safe, sustainable, and successful tenancies through effective housing management, with a strong emphasis on antisocial behaviour casework, tenancy enforcement, and safeguarding.
Key Responsibilities of the Supported Housing Officer:
* Provide a responsive and person-centred tenancy management service, resolving issues quickly and professionally.
* Lead on managing antisocial behaviour (ASB) cases, including evidence gathering, issuing warnings, and liaising with partner agencies.
* Maintain a consistent presence at the Bradford scheme and conduct monthly visits to nearby properties and the Nottingham scheme.
* Build strong relationships with customers and care providers to identify risks and promote safe, inclusive communities.
* Act as the safeguarding lead for your patch, responding to concerns and escalating appropriately.
* Investigate and address tenancy breaches, supporting vulnerable customers while taking enforcement action when necessary.
* Support the management of voids and tenancy sign-ups, ensuring safe and timely lettings.
* Monitor communal areas for cleanliness, fire safety, and maintenance.
* Collaborate with the Housing Benefit Team to support timely housing benefit claims and income collection.
* Maintain detailed records of tenancy matters, ASB incidents, complaints, safeguarding issues, and property visits.
* Contribute to service improvement and customer engagement initiatives.
About You:
You will be a customer-focused individual with professional curiosity, strong communication skills, and a problem-solving approach.
Essential Requirements:
* Have proven experience as a Housing Officer, ideally within supported housing.
* Demonstrate a strong understanding of safeguarding responsibilities and procedures, with confidence in handling complex and sensitive issues.
* Have experience managing ASB cases and working effectively with local authorities and police.
* Be confident working independently, managing their own diary, and prioritising a varied caseload.
* Be comfortable working from Sutton House one day per week.
* Hold or be willing to undertake an enhanced DBS certificate
Desirable:
* Knowledge of tenancy law and housing management good practice.
* Experience supporting housing benefit claims.
If you are a compassionate and dedicated individual looking to make a real difference in the lives of vulnerable people, we encourage you to apply for this Supported Housing Officer position. Just get in touch with Matt at Avalon HousingBefore You Apply
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