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Supported Living Manager

Job Posted: 23 days ago

Salary: £ 43,000 - 45,000 / Annum
Job Type: Permanent
Location: Hastings, East Sussex

Expire in: 5 days

Job Description

Registered Manager – Domiciliary & Supported Living Services

📍 Hastings, East Sussex
🕒 37.5 hours per week (on-call, evenings, weekends and Bank Holidays as required)
💷 £43,000 – £45,000 per annum (dependent on experience)

An established and forward-thinking care provider is seeking an experienced and motivated Registered Manager to lead its service in Hastings. This opportunity is being advertised confidentially by a recruitment agency on behalf of our client.

This is an exciting opportunity to join a growing organisation committed to delivering high-quality, person-centred care that promotes independence, dignity, and choice.

The Role

As Registered Manager, you will have full operational responsibility for the day-to-day management of the service. You will lead a large, diverse workforce and ensure the delivery of safe, effective, and compassionate care.

Working closely with senior leadership and key stakeholders, you will drive compliance, operational performance, and sustainable growth.

Service Structure

  * Director

  * Registered Manager (this role)

  * Service Managers

  * Team Leaders

  * Support Workers

You will be accountable for staffing, quality, compliance, performance management, and service development.

Key Responsibilities

Service Delivery

Ensure high-quality, person-centred care is delivered consistently

Maintain staffing levels at 110% capacity and identify recruitment needs

Oversee effective matching of staff to service users

Ensure changes in service users’ needs are identified and responded to promptly

Respond to new referrals within agreed timescales

Maintain strong relationships with commissioners, families, and professionals

Ensure effective office cover and out-of-hours on-call provision

Manage complaints and concerns appropriately

Compliance & Quality

Register with the Care Quality Commission (CQC) as a Registered Manager

Maintain compliance with the Health & Social Care Act 2008 and CQC regulations

Monitor KPIs including supervision, appraisals, training, audits, and safeguarding

Ensure safeguarding concerns are handled appropriately

Submit CQC notifications within required timescales

Lead on health and safety compliance and risk management

Growth & Performance

Deliver care hours in line with budget and commissioned targets

Assess and accept referrals in line with capacity

Produce weekly and monthly operational performance reports

Identify opportunities for service growth and improvement

Support service development and promotional initiatives

Leadership & Team Management

Lead, motivate, and develop staff across all levels

Oversee recruitment, onboarding, supervision, and absence management

Promote a positive, inclusive, and high-performing culture

Ensure staff are trained and supported to meet their responsibilities

Maintain effective communication across a dispersed workforce

About You

Essential Experience

  * Minimum 2 years’ experience within health and social care

  * At least 2 years’ experience in an operational management role

  * Experience in supported living and/or domiciliary care services

  * Proven track record of managing and developing teams

  * Strong knowledge of current legal and regulatory frameworks

Skills & Attributes

  * Excellent leadership and communication skills

  * Strong organisational and prioritisation abilities

  * Ability to manage performance and meet deadlines

  * Resilient and calm under pressure

  * IT literate with strong reporting and documentation skills

  * Committed to equality, diversity, and inclusive working practices

  * Flexible and adaptable approach

Qualifications & Requirements

  * Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards

  * Willingness to register with CQC as Registered Manager

  * Flexible approach to working hours, including participation in on-call rota

  * Full UK driving licence and access to own vehicle

  * Enhanced DBS clearance

What’s on Offer

  * Full-time, permanent position

  * Ongoing training and professional development

  * Clear career progression opportunities

  * Supportive and collaborative working environment

  * Employee Assistance Programme

  * Access to a range of employee reward and recognition benefits

For a confidential discussion or to apply, please submit your CV.
This role is being managed by a recruitment agency on behalf of our client

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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