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System Support Analyst
Job Posted: 8 hours ago
Salary: £ 27,000 - 31,000 / Annum
Job Type: Permanent
Location: BS1, Bristol, City of Bristol
Expire in: a month
Job Description
Why work for us?
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.
What will be my core responsibilities?
* Assisting and resolution of internal support tickets, in a timely manner.
* Monitoring system performance, identifying and investigating errors.
* All administration tasks related to system software.
* Email and ticket management of issues.
* Central point of contact with system supplier to support, manage & resolution of complex issues or system functionality improvements.
* Management & reporting of EPIX performance KPI/SLA’s.
* Contract renewals, reactive, ppm, compliance, work orders and SOR’s.
* Implementation and demobilisation of operative, supplier and client accounts.
* Provide support for any system changes or enhancements.
* Produce user guides and system training.
* Update and Maintain system documentation.
* Set up and support for sub-contractor portals.
* Highlight any system improvements that would improve productivity and benefits to Lancer Scott.
* Collate system improvement requests or ideas from users and present to senior management for review and approval
Working relationships:
Internal: Interface with Lancer Scott Ltd employees, Account Managers, Health & Environmental (HS&E) Department, Quality Assurance (QA), Human Resource (HR) Department, Accounts & Finance Department.
External: Interface with software providers, clients and suppliers
What skills and experience do I need to be successful in this role?
* Understanding of SLA management, first-time fix metrics, and stock control principles.
* Knowledge of Facilities Management software, CAFM specifically
* Well developed Excel skills.
* Ability to interpret data in different formats with attention to detail.
* Ability to communicate complex data insights in a clear and actionable manner.
* Good communication skills both written and verbal.
* Able to work under pressure and multitask.
* Understanding of system change management
* Experience of system UAT - useful
* Experience of management reporting - usefulBefore You Apply
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Looking for your next career move? Join a top company hiring System Support Analyst job near me in BS1, Bristol, City of Bristol! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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