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Systems Operations Engineer

Job Posted: 6 minutes ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk

Expire in: a month

Job Description

Systems Operation Engineer 
 Norwich - Hybrid 
 £45,000 - £50,000 + Holidays + Career progression + Short working week + Employee Discount Benefits + Great working Culture + Hybrid Working 

Are you a technically strong Systems & Operations Engineer looking to take ownership of mission-critical systems, acting as the technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment?

This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point, you will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services.

You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving, you will mentor junior technicians, contribute to documentation, and help drive continuous improvement across systems and processes.

This is a permanent role offering strong technical ownership, hybrid working, and the opportunity to make a real impact on critical services used nationwide.

The Role:

Act as the third-line escalation point for complex system and application issues
Diagnose, troubleshoot and resolve high-impact incidents across cloud and on-prem environments
Support 24/7 service delivery, including participation in out-of-hours cover
Perform root cause analysis and implement long-term fixes
Support new technology deployments and infrastructure improvementsThe Person

Good experience in a third-line IT support or operations role
Strong knowledge of Linux, AWS and modern cloud-based systems
Programming experience with JavaScript, Python, React and Node
Confident working within ITIL frameworks and controls
Clear communicator with technical and non-technical stakeholdersRise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates

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Looking for your next career move? Join a top company hiring Systems Operations Engineer job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!