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T Desk Supervisor
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Leicester, City of Leicester
Expire in: 25 days
Job Description
Job Title
T Desk Supervisor
Role Overview
Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of ‘TQ’ quotations along with follow-up on open quotations to secure an order
On a typical day you will:
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Manage and co-ordinate the day-to-day tasks to ensure all workflows covered
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Manage absence and leave of the team to ensure we can still meet operational demand
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Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output
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Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly
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Manage and delegate any bespoke request
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Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed.
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The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance
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Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities.
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Using the information in CRM to ensure that the quotations get to the correct recipient.
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Calls to customer to follow up on T quotes issued when required
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Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer.
What you will need to be successful:
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Able to motivate and drive the team to succeed
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Able to demonstrate confident problem-solving skills.
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Able to demonstrate critical thinking. Able to demonstrate high level of self sufficiency.
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Candidate can demonstrate strengths in innovation and creativity.
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IT and Systems proficient.
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