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Team Leader/Deputy Manager
Job Posted: a month ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Hillingdon, Greater London
Expire in: 5 hours
Job Description
Job Description: Team Leader
Responsible To: Service Manager/Area Manager or other manager as designated by the company
Short Description: The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The TL will be specifically responsible for:
1. Supporting the Manager in day to day operations of the service
2. Maximisation of Service User interests by liaising with internal and external stakeholders
3. Development, maintenance and implementation of a person centred support plan for each Service User
4. Oversee the Personal delivery of physical and mental support to Service Users
5. Monitoring and maintenance of safeguarding the rights and dignity of each Service User
6. Routine assessment and communication of Service User development to interested stakeholders
7. Oversee Effective control of Service User financials where commissioned and the trackers are updated
8. Fostering of a positive environment in which Service Users and staff actively engage
9. Establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
10. Working to support the service manager to maintain the compliance of the service
11. Respond to emergencies and provide guidance and support to subordinate staff
12. Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
13. Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence
14. Developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
15. Successfully achieving the individual objectives set by the company
16. Accomplishing self-audits and pro-actively engage in external compliance audits
17. Enhancing current operations through continuous improvement
18. Support the service manager and Area manager To deal with complaint and safeguarding and carry out investigation
Generic Duties: In addition to specific responsibilities, the TL also be responsible for ensuring:
1. the maintenance of confidentiality of all information unless otherwise permitted by management
2. full compliance with company’s vision, values, policies and procedures
3. compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
4. undergo training and professional development as directed by the company
5. work in a manner that promotes team work and a collegial environment
6. active and positive promotion of the company’s image and brand
7. other duties that may be assigned by management
8. Able to carry out On Call duties as rostered
Qualifications:
The following qualification, skills and experience are required for this role:
1. QCF L3 or equivalent in Health and Social Care (or working towards)
2. Strong living skills that can be transferred to care staff to complete all daily living skills for service users
3. Competence in the use of Microsoft Office and Internet applications
4. Strong English spoken, listening and written communication skills
5. Full driving licence and use of own car for general business use and to support Service UsersBefore You Apply
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