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Team leader
Job Posted: 11 days ago
Salary: £ 32,000 - 32,000 / Annum
Job Type: Permanent
Location: Crawley, West Sussex, South East
Expire in: 17 days
Job Description
Team Leader
Crawley - Full time, Mon-Fri
£32,000
8am-5pm
Key Responsibilities
To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.
Accountabilities/Responsibilities:
Overall responsibility for the Planners and Customer Service Advisors
Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards
Manage Call Centre mailboxes , ensuring mailboxes are kept clear and correct actions take place
Support Customer Solutions Advisors with escalations and repair enquiries
Escalation of required calls
Maintain professional relations with the client teams
Ensure teams performance is where it should be. This may include performance reviews / KPI tracking / SLA tracking
Ensure the planning team are hitting agreed contract SLAs
Monitor and evaluate team performance through regular reviews, KPI analysis, and SLA tracking—implementing corrective actions when necessary.
Act as a senior point of contact for escalations and complex repair enquiries, providing guidance and resolution support to CSAs.
Oversee Repairs inbox, ensure all emergencies are dealt withRequired:
Must have experience leading a team of planners / customer service advisors
Must be able to travel to the office in Crawley 5 days a week
The ideal candidate will have previous experience in a repairs team leader role with in housingHow to Apply:
If you possess the required experience and skills, please submit your CV to the job ad today!
For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)Before You Apply
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