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Team Leader

Job Posted: 10 days ago

Salary: £ 26,500 - 30,000 / Annum
Job Type: Permanent
Location: Southend-on-Sea

Expire in: 17 days

Job Description

Team Leader (Client Services / Care) – Doris Jones Ltd is seeking a dedicated Team Leader on a full-time, permanent basis to join our team based in Westcliff-on-Sea, Essex. 

Fantastic company benefits include:

Competitive Salary: £26,500 – £30,000 per annum (dependent on experience) plus additional on-call payments for out-of-hours cover
Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
Additional: Opportunities for training and career progression, Structured shift patterns planned 2 months in advance

About the role:

We’re looking for an experienced and organised Team Leader to support our Client Services Team, working closely with the Registered Manager to deliver high-quality, compliant care services. You will play a key role in overseeing client care, supervising staff, and supporting day-to-day operations to ensure outstanding service delivery. This is a full-time role working 37.5 hours per week across Monday to Sunday. Office hours are Monday to Thursday 07:00–18:00 and Friday 08:00–16:00, with shifts rotating between 07:00–15:00, 08:30–16:30, and 10:00–18:00. The role includes a minimum of one weekend shift (working from home), either 06:00–14:00 or 10:00–18:00, with additional out-of-hours support provided on a rota basis.

Main duties and responsibilities:

Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
Supervise care staff through one-to-one and group sessions to enhance service quality
Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
Support staff training, development, and performance management, including assisting with training delivery
Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
Support daily operations, including system use, office administration, and maintaining an efficient working environment
Provide out-of-hours support including remote monitoring, emergency response, and rota-based cover

About you:

As a Team Leader, you will have significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting. You will hold a minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent). You will have excellent communication skills, strong organisational ability, and attention to detail, with the ability to work under pressure and make sound decisions. You will be proficient in Microsoft Word, Excel, and Outlook, and confident learning new systems and processes. You will be self-motivated, professional, and able to handle sensitive situations with care and clarity. A willingness to undertake an enhanced DBS check is required. A full UK driving licence and access to a vehicle is essential.

Why Doris Jones:

At Doris Jones, we are a proud family-run business dedicated to enhancing the lives of our clients. We are committed to delivering high-quality, person-centred care and supporting our teams to provide outstanding service through collaboration, professionalism, and continuous development.

If you have the relevant skills for this Team Leader (Client Services / Care) role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Additional information: The post is subject to an Enhanced DBS check and candidates must be authorised to work in the UK.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Team Leader, Care Team Leader, Client Services, Domiciliary Care, Health and Social Care, Care Supervisor, Care Coordinator, Community Care, Care Management, Staff Supervision, Care Planning, Quality Assurance, Healthcare Support, Home Care, Care Services

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