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Team Leader

Job Posted: 11 hours ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Sutton, Greater London

Expire in: a month

Job Description

We are seeking a compassionate, experienced, and motivated Team Leader to join our Company as a Team Leader. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health conditions.
The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.
Responsibility:
  * Supporting the Manager in day to day operations of the service
  * Maximisation of Service User interests by liaising with internal and external stakeholders, also developed, maintenance and implement of a person centred support plan for each Service User
  * Oversee the Personal delivery of physical and mental support to Service Users, as well as Monitoring and maintenance of safeguarding the rights and dignity of each Service User
  * Routine assessment and communication of Service User development to interested stakeholders and oversee Effective control of Service User financials where commissioned and the trackers are updated
  * Fostering of a positive environment in which Service Users and staff actively engage, also establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
  * Working to support the service manager to maintain the compliance of the service
  * Respond to emergencies and provide guidance and support to subordinate staff
  * Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
  * Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence. developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
  * Successfully achieving the individual objectives set by the company
  * Accomplishing self-audits and pro-actively engage in external compliance audits, enhancing current operations through continuous improvement
  * Support the service manager and Area manager To deal with complaint and safeguarding and carry out investigation
Generic Duties:
  * The maintenance of confidentiality of all information unless otherwise permitted by management
  * Full compliance with company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
  * Undergo training and professional development as directed by the company
  * Work in a manner that promotes team work and a collegial environment
  * Active and positive promotion of the company’s image and bran
  * Other duties that may be assigned by management
  * Able to carry out On Call duties as rostered.
Qualifications:
  * QCF L3 or equivalent in Health and Social Care (or working towards)
  * Competence in the use of Microsoft Office and Internet applications
  * Strong English spoken, listening and written communication skills
  * Full driving licence and use of own car for general business use and to support Service Users

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