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Team Leader
Job Posted: 22 hours ago
Salary: £ 26,500 - 30,000 / Annum
Job Type: Permanent
Location: Amersham
Expire in: a month
Job Description
Vanta Staffing High Wycombe are recruiting for a Team Leader who has a strong capability and proven track record of managing a team of individuals ideally in the healthcare industry.
Full time, permanent role.
Monday - Friday
9.00am - 5.30pm
GBP26,500 - GBP30,000 per annum
The main responsibilities of the Team Leader include but are not limited to:
· Looking after a team of 4 agents, motivating and supporting them in their roles.
Leading regular client meetings to gain feedback on service levels and improve progress and achieve desired outcome.
Work in conjunction with the management and sales team to ensure seamless onboarding of new clients.
Managing and analysing client debt levels, devising projects.
Raising client invoices in a timely and accurate manner and promptly collecting all fees due to minimise aged debtors and disputes.
· Be accountable and responsible for designated accounts ensuring timely and accurate billing and specialist debt management.
· Handle any escalated patient or client disputes and resolve quickly and effectively to ensure continued high quality service.
· Relationship management with existing clients and working with the management and sales teams to ensure seamless on boarding of new clients.
· Being the first point of contact for all members in the team, overseeing quality of work and assessing performance levels as well as resolving any issues quickly and effectively.
· Coaching and motivating all team members to boost morale, productivity and performance.
· Handling regular and daily requests from team members including amending and deleting invoices, issuing refunds to patients or clients and importing CCSD codes and fees and account holders to each billing software.
· Responsible for authorising, monitoring and tracking staff absence ensuring correct levels of cover to enable a continued running of operations.
· Attend regular senior management meetings to provide updates on team performance and client satisfaction levels.
The required skills of the Team Leader are:
Minimum 1 years's expereince managing a team.
Experience in monitoring and coaching, setting and monitoring KPIs and staff training.
· Excellent customer service and strong administration skills.
· Very strong verbal and written communication skills with the ability to liaise with different levels of staff from client directors to administrators.
· Ability to follow a structured process to ensure compliance but able to work independently whilst meeting critical deadlines.
· Advanced computer proficiency including Microsoft 365, Teams, Practice management and payment systems.
· Strong ability to motivate and coach whilst maintaining excellent relationships.
· Be supportive, positive with high energy and passionate about growing a businessBefore You Apply
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