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Team Leader - Motor Claims

Job Posted: a day ago

  • Salary: £ 31,500 - 34,270 / Annum

    Job Type: Permanent

  • Location: Bolton, Greater Manchester

Expire in: a month

Job Description

Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: From £31,500, depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you. ️ What You'll Be Doing: Team Leader - Motor Claims * Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement * Handling escalated queries, complaints, and complex claims * Monitoring team performance and supporting staff development through coaching, mentoring and training * Working with internal stakeholders to meet recovery targets and maintain service levels * Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance * Ensuring full FCA compliance and supporting GDPR and confidentiality requirements * Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims * Strong background in technical motor recovery claims * Experience in a team leadership or supervisory role * Confident communication skills written and verbal * Solid understanding of FCA, FOS, and general claims compliance * Excellent organisation and prioritisation skills under pressure * CII Certificate in Insurance (essential) Dip CII is a bonus * Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims * Increased holiday allowance with length of service * Your birthday off, plus a half-day for seasonal shopping * Holiday sell scheme * Free parking and casual dress code * Support for industry qualifications * Bonus scheme for going above and beyond * Cycle to work scheme * Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you

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