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Team Leader - Photocopiers / MFDs
Job Posted: 3 days ago
Salary: £ 31,000 - 32,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: 24 days
Job Description
ROLE : Team Leader - Commercial Print / Photocopiers
LOCATION : North West
The Opportunity
Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care.
Key Responsibilities
Set and monitor team performance standards to meet service level expectations.
Coach and develop Technicians through technical support and field accompaniment.
Identify team strengths and weaknesses to optimize resource allocation.
Provide timely technical assistance to direct and indirect accounts in line with SLAs.
Recommend training needs and deliver field coaching in technical and customer service standards.
Investigate and resolve faults, ensuring root cause analysis and detailed reporting.
Attend to unreliable devices and escalate issues with supporting documentation.
Perform routine maintenance, updates, and modifications.
Support installation processes and ensure smooth implementation.
Maintain full understanding and compliance with SLA commitments.
Troubleshoot faults and escalate recurring issues for proactive resolution.
Share technical expertise across the team to promote continuous improvement.
Build strong relationships with key stakeholders in assigned accounts.
Manage boot stock and site inventory at optimal, cost-effective levels.
Attend product training to maintain up-to-date technical knowledge.
Support escalated incidents and customer-related issues.
Lead team meetings to communicate goals, performance updates, and foster engagement.
Support the RSM with operational and strategic initiatives.
Carry out additional duties as required to support business objectives.
Skills Required
Minimum 5 years' experience as a Field Technical Support Specialist or Senior Engineer in the print sector.
Strong analytical skills with the ability to resolve issues efficiently.
Excellent communication and interpersonal skills to deliver first-class customer service.
Package
Salary: Up to £32,000 + bonus
Company vehicle
Laptop & phone
25 days holiday
Pension scheme
Application
To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or others, contact Nikki Foxall on (phone number removed)Before You Apply
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