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Technical Account Manager
Job Posted: 9 days ago
Salary: £ 40,000 - 55,000 / Annum
Job Type: Permanent
Location: Margate, Kent
Expire in: 19 days
Job Description
Customer Technical Manager – Fresh Produce
A leading player in the fresh produce industry is on the hunt for a talented Customer Technical Manager to join its dynamic team. This is an exciting opportunity for someone with a strong technical background who thrives on building customer relationships and ensuring top-tier quality standards. This role will be focused on M&S.
In this role, the Customer Technical Manager will:
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Drive and maintain productive relationships with key retail customers, acting as a trusted technical partner.
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Provide expert input into customer strategies, ensuring technical excellence and product integrity every step of the way.
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Take ownership of customer specifications, making sure they’re accurate, up-to-date, and clearly communicated across the business.
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Lead on the resolution of product quality issues, investigating root causes and implementing corrective actions.
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Monitor product performance through the supply chain, safeguarding quality, freshness, and compliance with industry standards.
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Support innovation by proactively contributing to new product development and enhancing supplier processes.
What makes the ideal candidate?
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A solid technical background, ideally with experience of fresh produce.
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Proven success in managing high-profile customer accounts. Experience of M&S would be an advantage.
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Strong knowledge of certification schemes such as BRC, GlobalGap and Red Tractor.
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Exceptional communication, problem-solving, and organisational skills.
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A proactive, relationship-driven approach with the ability to influence at all levels.
This role offers the chance to play a pivotal part in shaping the technical direction of high-value customer accounts while working within a supportive, fast-paced environment.
Ready to make your mark?
This is the perfect opportunity for someone who wants to combine technical expertise with customer engagement to deliver exceptional results.
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