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Technical Account Manager
Job Posted: 11 hours ago
Salary: £ 51,794 - 56,110 / Annum
Job Type: Permanent
Location: Alkmaar, North Holland
Expire in: a month
Job Description
Senior Technical Account Manager - SaaS | CCaaS | Telephony | Telecoms
Location: Alkmaar, Holland. Hybrid Working.
Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions.
The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and customer management role.
You will join a team of experienced customer account managers with the aim to support customers with operational and technical queries, improve process, technology deployment and to help the company meet its growth objectives.
Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:
5+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
Demonstrated technical problem solving proficiency Software and/or Telephony.
Excellent analytical and advanced troubleshooting skills with end-users/customers
Excellent customer service and communication skills, both verbal and written
Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapportExperience Preferred:
Working technical knowledge of contact centre software / design / functionality
TCP/IP networking knowledge and VoIP technology exposure
Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
Understanding of basic scripting fundamentals
Understanding of TCP/IP and internet fundamentals
Software, telecommunications and IP TelephonyIf you are looking to work with a market leading company with a very bright future, please apply.
UK Remote. You must be based in the UK and be eligible for security clearance.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancyBefore You Apply
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