Expire in: a month
Technical Advisor
Location: Belper
What You'll Do
Join a dynamic Service Technical Team where you'll provide expert technical support to Gas Safe registered engineers and end users. You'll use your communication and diagnostic skills to help resolve technical issues over the phone, ensuring each customer receives outstanding service and clear guidance.
This is a great opportunity to apply your technical aptitude in a supportive, customer-focused environment.
Key Responsibilities
Deliver accurate and professional technical advice via telephone to installers and customers.
Interpret technical documentation and explain instructions clearly and effectively.
Assess customer needs and provide reliable troubleshooting support.
Maintain exceptional standards of customer service across every interaction.
Work towards individual and team-based performance targets (KPIs).
What We're Looking For
GCSE English (Grade 4/C or above) or equivalent - essential.
A passion for helping customers and exceeding expectations.
Strong problem-solving skills with the ability to identify and diagnose faults accurately.
Confident using Microsoft Office applications and ideally familiar with Salesforce.
Excellent verbal communication skills and a professional, approachable manner.
A strong team player with a positive, can-do attitude.Previous knowledge of heating products is a plus, but full training will be provided.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Do not include the following in your job application, CV, or cover letter:
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Advisor job near me in Belper, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).
Vita CV uses cookies to enhance your experience, analyze site traffic, and personalize content. By continuing to browse, you agree to our use of cookies.