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Technical and Aftermarket Manager
Job Posted: 12 hours ago
Salary: £ 54,815 - 69,606 / Annum
Job Type: Permanent
Location: Oslo
Expire in: a month
Job Description
Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
The requirements of the Product Support Specialist will be:
Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
Provide technical support for dealers both remotely (phone/email) and on-site.
Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
Manage warranty claims end-to-end, including review, approval, and cost recovery.
Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.
The ideal candidate for Product Support Specialist will have:
Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
Fluency in Norwegian and English (written and spoken) required.
Ability to use service data and KPIs to drive improvements.
Strong organisational skills to manage multiple priorities and field activities.
Willingness to travel extensively across Scandinavia, including overnight stays.
Apply online or call (phone number removed) for a confidential discussion / (url removed)
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and OperationsBefore You Apply
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