Hiring Now: Technical Business Analyst Near You – Apply Today!

Your Next Technical Business Analyst Job Starts Here – Apply Now!

Technical Business Analyst

Job Posted: 8 days ago

Salary: £ 450 - 500 / Day
Job Type: Contract
Location: Windsor, Royal Borough of Windsor and Maidenhead

Expire in: 19 days

Job Description

Technical Business Analyst – Salesforce | Contact Centre | Agile

We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme.

This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery.

Key Responsibilities:

  * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery)

  * Lead customer journey mapping, process improvement, and service optimisation

  * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar)

  * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives

  * Collaborate with product, engineering, operations, and external vendors

Key Skills & Experience:

  * Proven experience as a Business Analyst / Technical Business Analyst

  * Strong experience with Salesforce CRM (configuration, reporting, dashboards)

  * Background in contact centre / customer service / customer operations environments

  * Experience with customer journey mapping, process re-engineering, and CX improvement

  * Strong understanding of Agile / Scrum delivery models

  * Exposure to AI, automation, conversational analytics, or chatbots is desirable

Desirable:

  * Experience with Amazon Connect, Genesys, NICE, or other CCaaS platforms

  * Background in utilities, telecoms, financial services, or retail

This is a fantastic opportunity to work on large-scale customer transformation programmes with real impact on customer experience and operational efficiency

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Technical Business Analyst job near me in Windsor, Royal Borough of Windsor and Maidenhead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!